Frequently Asked Questions
What is Tiny Tails Box?
Tiny Tails is a monthly box curated for your small dog. It is filled with treats, toys, fashion and surprises that are just the right size for small and toy breed dogs.
How does it work?
First you will choose a box. Next, you will give us all the details about your pup such as measurements, weight, name, and sex. I use this information to size your dog for the fashion included in the Deluxe Box. You will also receive an extra surprise on your pet’s birthday or gotcha month. They like surprises too! Be sure to let us know in the special instructions box if there are any allergies or dietary restrictions as well. Lastly, sit back, relax and enjoy the monthly box of goodies.
NOTE: When you receive the 1st Box…depending on when you order it may or may not look exactly like the current box but you will still get the same number of items. After your first box, you will receive the same box as the rest of the pack as well as any special request.
What comes in my Tiny Tails Box?
Every item is chosen to be just the right size for your small dog.
Wag Swag Box
It will always include at least 2 treats, 2 toys, and 1 to 2 surprise bonus items such as an extra treat, toy, or fun fashion accessory.
Deluxe Wag Swag Box
It will always include at least 2 treats, 2 toys, and 1 to 2 surprise bonus items such as an extra treat, toy, or fun fashion accessory. –Plus…1 or 2 items of high fashion wear, collars, jewelry or accessory to keep them looking hip and cool. There is a male or female option for this box as well.
Where are my treats from?
Your dogs health and safety is our number one priority! We will never source anything from China or any other country that does not have the same high quality standards as we do. I source treats from reputable sources and look for treats with simple ingredients as a standard.
How do I exchange and item?
If you ever receive an item that doesn’t fit properly then simply contact us and we will gladly exchange the item for a different size or a different outfit of the same value. Just contact us within the first 10 days of receiving your box so we can exchange it as quickly as possible.
How do I cancel my subscription?
If for any reason you need to cancel your subscription then you may do so at any time by letting us know through an email at [email protected] or you can go to your account and cancel from there at any time.
You must cancel by the 14th of each month otherwise you will be charged for the next upcoming box.
Can I get a refund?
If you are not happy with your products you have 30 days to contact and return items to Tiny Tails Box for a refund. We cannot refund more than one month’s box.
What is the shipping process and when do I get my box?
Subscription boxes are shipped out by the 10th of every month.
FIRST ORDER & PAYMENT
Order between 1-14th – charged on 15th
Order between 15th-31st -charged on the day of purchase.
After your first payment, all recurring payments for your monthly subscription box will occur on the 15th of each month.
All new subscriptions will receive a WELCOME Package within a few days after your order. This is our way of saying THANK YOU! We are so glad to have you join the Tiny Tails Pack!
We realize it’s hard to wait sometimes so if you just can’t wait to get your order and you placed it in the first 14 days then you can always go to the one-time gift box section of our website and place an order there to get a box right away. Otherwise, your 1st box will be shipped on or before the 10th of the next month.